FAQs

Frequently Asked Questions about eSIM

Have questions? We're here to help! Ask us and we'll be happy to answer your questions.

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¿Cuándo empieza mi plan de datos?

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Desde el momento en que activas la eSIM en tu destino. ¡Compra ahora y actívala cuando la necesites! 🕒🌍

ow fast is eSIM?

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Enjoy 4G/5G connectivity with the best local networks. Fast internet, without limits and without borders! 🚀🌐

ow do I get a refund?

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We offer refunds up to 6 months after purchase. Write to us and we'll help you with the whole process. Easy and hassle-free. 🧾💬

ow do I check my remaining data?

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Log in to your account on our MiSimCard website and check your usage. Everything under control! 📈🔍

📊 ¿Cuántos datos incluye mi eSIM?

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Depende del plan que elijas. Tenemos opciones ilimitadas y por GB para cada tipo de viaje. Elige lo que mejor se adapte a ti. 🧳📱

ow do I keep my number on WhatsApp?

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Super easy: install MiSimCard as your eSIM for data and keep your physical SIM for calls and WhatsApp. 📲✅

an I share data with other devices?

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Yes! Activate your phone's hotspot and share your connection with anyone you want. 🔥📶

📥 ¿Cuándo recibiré mi eSIM?

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¡Al instante! 📧 Apenas finalices tu compra, te enviamos tu código QR e instrucciones por correo.

hen should I install my eSIM?

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We recommend doing this before you travel. That way, you'll be connected from the very first second. ✈️📶

hat do I do if I lose the QR code?

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Don't worry. Write to us on WhatsApp or 24/7 online chat and we will send you a new QR instantly. 💬✅

📱 ¿Qué dispositivos son compatibles con eSIM?

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iPhone, Samsung, Pixel y muchos más. Consulta la lista completa en nuestra web y asegúrate de estar listo para conectarte. ✅📋 Da clic en el siguiente link: Compatibilidad

an I use my physical SIM alongside the eSIM?

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Yes! Use your SIM for calls and WhatsApp, and the eSIM for data. 🌐🔄 Ideal for keeping your number and always staying connected!

an I make calls and send SMS with the eSIM?

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The eSIM is data-only. But you can use WhatsApp or similar apps for calls and messages. 💬📞

an I top up my eSIM?

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Sure! Just buy a new plan on our website and activate it in minutes. 🔄 Stay connected without interruptions with our fast and 100% digital recharges.

ow many times can I use this eSIM?

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You can transfer it to another device once. After that, it cannot be reinstalled on the original. 📱➡️📱

ow do I set up the eSIM on my device?

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Just scan the QR code we sent you and follow the steps. Quick and easy! 📲💡

How do I delete an eSIM after using it?

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Just go into your phone settings > “SIMs & mobile networks” and delete it. Ready for your next adventure! ✈️📵

hould I turn on data roaming?

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No! 🙅‍♂️ Just turn on your mobile data and MiSimCard will automatically connect to the best local network. No hidden fees or roaming.

Is your device compatible? Find out here.

📱 Works on any cell phone with eSIM 📱

💡 How do you know if your phone has an eSIM?
👉 Dial *#06# and if EID appears, you have an eSIM! 🎉
❌ If the EID is not displayed, your phone is not eSIM compatible and you will need to purchase a physical SIM card from us. 💳

Install and activate your eSIM easily

The days begin when you land at your destination, not before! 🕖

It's super easy! 📩

You will receive your eSIM by email in a QR code 📱.

Just scan, activate, and go! From the moment you step off the plane, you're ready for service.

No complicated setup or delays. 😎🌐